DELIVERY & RETURNS

Moontide is dedicated to giving you a fast delivery – FREE or low cost.

Orders received before 1PM are shipped on the same day.

Shipping rates

UK – FREE SHIPPING

EUROPE – €10

EUROPE ORDERS OVER €100 – FREE

Returns

We hope you love your new Moontide swimwear, but if you find you need to return an item for whatever reason please contact us within 14 days of your purchase.

Returns policy

We understand you need to try our swimwear on but for hygiene reasons, please try our swimwear on over underwear in case you need to return it. Returned items must be in their original condition and packaging with the hygiene strips, labels and tags still attached. If items are returned worn, washed, soiled or damaged we will unfortunately be unable to issue a refund.

Free UK returns

We offer one free return label per order for UK customers. Please use the contact form on our website or email us at onlineuk@moontide.com to request a free return label for you to print and affix to your parcel. Please include your name and order number with your return to help us out!

Items need to be returned to us within 28 days of placing the order.

Refunds

Refunds will be issued after items have been checked by our team on receipt of your return. You will be notified of your refund which will be credited back via the original payment method. Please note that refunds can take between 3-10 days to show up on your statement due to the processing times of the payment providers.

You can return the item to us at the following address:

Moontide, Unit 1A Pool Business Park, Redruth, TR15 3QW, UK.

 

Telephone: +44(0)1209314883

Email: onlineuk@moontide.com