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Trusted Since 1984 | 50,000 Orders Shipped

Try At Home | 30 Day Returns

Guaranteed Satisfaction | Trusted 5*

DELIVERY & RETURNS

Moontide is dedicated to giving you a fast delivery.

Orders received before 1PM are shipped on the same day by 1st Class post..

Shipping rates

UK – Completely Free!

EU – €15

Returns & Exhange Policy

We hope you love your new Moontide swimwear, but if you need to return an item for whatever reason please contact us within 30 days.

We understand you need to try our swimwear on but for hygiene reasons, please try our swimwear on over underwear in case you need to return it.

Returned items should be in their original condition and packaging with the hygiene strips, labels and tags still attached.

We are a friendly bunch so don’t hestitate to contact us if you have any questions!

 

Hassle Free UK returns

Please use the contact form on our website, email us at onlineuk@moontide.com or call +44(0)1209314883 to request a free return label.

Please include your name and order number with your return.

 

EU Returns

When we ship to you, we are paying the import taxes (VAT) into your country.

If you want to return the product, unfortunately we cannot refund the import taxes.

You have to pay the return postage.

Refunds

Refunds will be issued after items have been checked by our team on the same day we receive them.

You will be notified of your refund which will be credited back via the original payment method.

Please note that refunds can take between 3-5 days to show up on your statement due to the processing times of the payment providers.

You can return the item to us at the following address:

Moontide Swimwear LImited, Unit 1A Pool Business Park, Redruth, TR15 3QW, UK.

Telephone: +44(0)1209314883

Email: onlineuk@moontide.com

 

Company Registered in England & Wales No 04168941

 

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