DELIVERY & RETURNS POLICY
Moontide is dedicated to giving you a fast delivery.
Orders received before 1PM are shipped on the same day.
UK – £3.50 Royal Mail 1st Class, Free for orders over £100
EUROPE – €15 DPD
We hope you love your new Moontide swimwear, but if you need to return an item for whatever reason please contact us within 28 days.
We understand you need to try our swimwear on but for hygiene reasons, please try our swimwear on over underwear in case you need to return it.
Returned items must be in their original condition and packaging with the hygiene strips, labels and tags still attached.
If items are returned worn, washed, soiled or damaged we will unfortunately be unable to issue a refund.
Please use the contact form on our website, email us at email@example.com or call +44(0)1209314883 to request a free return label.
Please include your name and order number with your return.
Items need to be returned to us within 28 days of placing the order.
When we ship to you, we are paying the import taxes (VAT) into your country.
If you want to return the product, we cannot refund the import taxes.
You have to pay the return postage.
Refunds will be issued after items have been checked by our team on the same day we receive them.
You will be notified of your refund which will be credited back via the original payment method.
Please note that refunds can take between 3-10 days to show up on your statement due to the processing times of the payment providers.
You can return the item to us at the following address:
Moontide Swimwear LImited, Unit 1A Pool Business Park, Redruth, TR15 3QW, UK.
Company Registered in England & Wales No 04168941