Returns and Refunds Policy
Thank you for shopping at Moontide Swimwear.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
The product was purchased in the last 15 days
The product is in its original packaging
The product isn’t used or damaged – Unworn and unwashed with all labels, hygiene stickers and packaging intact
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
By visiting this page: https://moontide.com/return-form/
For a easier return, please send the product with its original packing to:
UK/EU Orders – PO Box 105, Redruth, TR15 9BL, United Kingdom
New Zealand / Australia Orders – Moontide Ltd, 24 Williamson Avenue, Grey Lynn, Auckland 1021
Asia Pacific Orders – Moontide International LTD, Unit 16, 17/F Block B, V.I Centre, 34-36 Au Pui Wan Street, Shatin, NT,Hong Kong
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Moontide Swimwear.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By visiting this page on our website: https://moontide.com/returnpolicy/